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SHIPPING 

All our orders are shipped out with DAO

HOW LONG DOES THE SHIPPING TAKE?

• DK 2-5 Business Days Shipping

HOW ARE THE ARTWORKS SHIPPED?

The art prints are rolled and shipped out in a thick and protective cardboard tube to protect them against damages. The framed art prints are shipped "ready to hang" (professionally framed for free if art print and frames are ordered in the same order).

HOW CAN I TRACK MY ORDER?

You will first get a email where we confirm your order is paid and ready to be shipped out. After the first email you will receive an Thank you email and on the third email you will get a tracking link as soon as your order leaves our warehouse. Just double check to make sure it didn't land in your Junk folder, as emails sometimes end up there by accident. If you did not get any email with a tracking link or there is no tracking updates, please send us an email with the name or email you made the order with to hey@wallmafia.com and we will help you to track your order.

HOW LONG WILL DELIVERY TAKE?

The fulfilment takes between 2-4 business days depending on how many orders we have + the shipping time 2-4 business days, shipping time depends on destination. It's important to keep in mind that we are printing these orders on request, not sending out items from printed stock. So it does take us a couple of days extra to get everything ready.

UNSUCCESSFUL DELIVERY ATTEMPT?

Please reach out to us with your tracking number at hey@wallmafia.com and we will help you. 

HOW DO I RETURN MY ORDER?

Register your return via hey@wallmafia.com. After registration you will receive an email containing instructions and address details. You are responsible for postage and shipping/custom costs. Your return package must be well-protected. 

WHAT IS YOUR RETURN POLICY?

All customers according to the Swedish law have 14 days to change their mind. The 14 days starts from the day you pick up the product. We will refund the amount back to you within 14 days after your cancellation. The product you wish to return must be returned to us within 14 days after your cancellation. If the product is damaged you still need to send it back to get a refund - or you can get a replacement without any extra cost. All costs related to the return (shipping and customs) will happen on your own account. Contact us at hey@wallmafia.com to get the address for shipping back your order.

Note: We do not accept returns on custom orders or gift cards.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We do not accept returns for change of a design. 

CAN I CANCEL MY ORDER?

Please note that it is not possible to change or delete an already confirmed order. If you cancel your order, a handling fee of 200 dk will be deducted. 

WHAT HAPPENS IF I DON'T COLLECT MY PACKAGE? In the event that products are returned to us due to customer failing to pick up their package, we charge a 100 dk fee. This covers shipping to and from you, as well as handling and restocking of products.